Support may request you reinstall KSK on all devices, or they may request Logs, Traces & other Data, they will guide you.
Kaspersky safe kids vs quismot manual#
On your device, power OFF & leave OFF for the moment on your son’s device, on the Windows taskbar or hidden icons, rightclick the KSK icon, select, Settings, sign in with (your) parent profile, select Other, select Manual settings sync → wait for the application to sync → you must see Settings are synced → sign OUT off KSK as the parent profile, SHUTDOWN the device, using SHUTDOWN, not restart, ask your son to login & start using his computer as normal on your device(s) → power on, login, monitor to see if your son’s computer use is being recorded? IF “no”, log a case with Kaspersky support, either via Chat or Email, fill in Application malfunction, Other template.In your images, it does not appear as if KSK is installed & or configured correctly, on at least one device🤔.Now i hope i have clearly stated my problem. Now I use the Kids option to set the schedule on his device the desktop mentioned above is selected and went to Device useĪnd went to setting through account.Īnd sett as above 4hrs all week days from 13:00 to 17:00īut this is what happens on my kids Device IT SHOWS THAT THERE IS NO TIME LIMIT TODAY.ĪND HE GOES ON USING THE LAPTOP WITHOUT BREAK.Īpart from that on my mobile also i can not monitor my kids device.Īlso showing everything i have blocked sites and apps but there is no sites are blocked at all such as YOUTUBE and all he uses it unrestricted.īut no alerts of internet use No notification of Apps and games used Mine is premium version this is my version installed in hp Laptop which my son uses and the app is also installed on the same. This is how i have followed the procedure I have tried all the procedure your support system has told me to do including documentation, videos ,forum etc. via your MyKaspersky online account, using "I have a suggestion" template, or PHONE &įor product enhancements (I would also) enroll in KSK Beta progam.Īs i have mentioned earlier that although i have set the time schedule restirction for my kids device it isn’t working at all. To contact Technical Support:, choose location, select GENERAL PRODUCT, then choose: OnlineChat (if it's available in your region), Submit a request. Kaspersky Technical Team will communicate with you regarding any suggestion raised with them.Kaspersky technical/business teams review all requests, measure requests again a variety of benchmarks and do whatever passes.Kaspersky require all of us, to submit any such requests, directly to their Technical Support Team.Unfortunately, product enhancements and development requests are not processed via the Community portal. You can set up a device use schedule only in the premium version of Kaspersky Safe Kids.For example, you might forbid use of the device from 9 AM to 1 PM on weekdays. You can create a weekly schedule for your child's device and specify time intervals during which device use is forbidden. For example, no more than four hours on Monday or six hours on Sunday.
You can specify how much time your child can use a device. There are two ways that you can limit device usage for your child:.(atm) device use can be limited by hours per day or by schedule:.I don't want my kids to use the phone during certain hours of the day and at the same time limit the amount of time she can use the phone during the permitted hours. I would like to use both settings at the same time.
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